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Entries Tagged as 'small business'

Optimize Your Small Business:

Part 2, Best Basic Apps

August 30th, 2010 · No Comments · small business, technology

Are small businesses ready for Web 2.0? In many instances, yes! Some of the best software solutions for small business are “in the cloud.” Here are some recommendations, and a few cautions.

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Optimize Your Small Business:

Part 1, a Backup System That Works

August 23rd, 2010 · No Comments · small business, technology

For my small business to survive and grow, I needed to get a lot smarter. Specifically, I needed to quit avoiding new technologies and embrace them. Or at least figure out which ones fit my lifestyle and biz model.

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What WOW! Customer Service Looks Like

March 27th, 2009 · No Comments · small business

What does varsity-level customer service look like? Follow these links.

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What Apathetic Customer Service Looks Like

March 27th, 2009 · 3 Comments · small business

House of Blues (HoB) Houston squanders an opportunity to provide some 90 to 100 communicators and marketers with a WOW! experience in customer service.

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