the Portal

my window on the world: small business, communications, social media, and beyond

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Entries from March 30th, 2009

Still Putting Up Mystery Header Photos

March 30th, 2009 · 2 Comments · travel

The “portal” photos change from time to time. I’m hoping my friends will recognize them and we can have a conversation.

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I’ve Joined ProBlogger’s 31-Day Challenge

March 30th, 2009 · 6 Comments · blogging

Did I mention that it’s free? SO, if you would like to know more and might like to take this challenge, here’s the link to a special invitation just for you.

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What WOW! Customer Service Looks Like

March 27th, 2009 · No Comments · small business

What does varsity-level customer service look like? Follow these links.

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What Apathetic Customer Service Looks Like

March 27th, 2009 · 3 Comments · small business

House of Blues (HoB) Houston squanders an opportunity to provide some 90 to 100 communicators and marketers with a WOW! experience in customer service.

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Are You Making This Common Small Business Mistake?

March 16th, 2009 · No Comments · technology

Check out Erica Douglass on the Small Biz Tools website. She presents a not-uncommon, and costly, failure-to-back up scenario then describes her own system in some detail.

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Musings on South by Southwest 2009

March 15th, 2009 · No Comments · networking

There’s a mystique to the conference, but a bit of hype as well. Of all the panels I’ve attended, only two or three have actually told me something new I didn’t know.

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Small Business Backup Essentials

March 10th, 2009 · No Comments · technology

Is there ever a convenient time to lose your data or re-load all your software? In slow times we might have more time for our own troubleshooting and recovery, but less money for paid assistance when those efforts are unsuccessful.

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20 Must-Read Blogs for Freelancers

March 9th, 2009 · No Comments · freelancing

I’ve found a great article that both lists and describes many of the same ones I’ve come to enjoy. SO, here ‘ya go, thanks to Abhijeet Mukherjee, one of the great writers who contribute to Freelance Folder.

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Recognize My Header Photo?

March 8th, 2009 · 4 Comments · travel

Part of my concept for the Portal is to provide glimpses of places I’ve been that are special to me. Just a snippet — as seen through a portal. I hope my friends will recognize some of them and we can have a conversation.

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Greetings, Friends!

March 6th, 2009 · No Comments · miscellany

Welcome to The Portal. I chose the name because I see this as a window through which we will view each other and the challenges (particularly professional challenges) we face in getting our message out to clients and customers. Of particular interest to me are communications (trends, metrics, topics of the day), small business, and the whole realm of social media.

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