the Portal

my window on the world: small business, communications, social media, and beyond

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Entries from March 30th, 2009

Still Putting Up Mystery Header Photos

March 30th, 2009 · 2 Comments · travel

The “portal” photos change from time to time. I’m hoping my friends will recognize them and we can have a conversation.

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I’ve Joined ProBlogger’s 31-Day Challenge

March 30th, 2009 · 6 Comments · blogging

Did I mention that it’s free? SO, if you would like to know more and might like to take this challenge, here’s the link to a special invitation just for you.

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What WOW! Customer Service Looks Like

March 27th, 2009 · No Comments · small business

What does varsity-level customer service look like? Follow these links.

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What Apathetic Customer Service Looks Like

March 27th, 2009 · 3 Comments · small business

House of Blues (HoB) Houston squanders an opportunity to provide some 90 to 100 communicators and marketers with a WOW! experience in customer service.

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Are You Making This Common Small Business Mistake?

March 16th, 2009 · No Comments · technology

Check out Erica Douglass on the Small Biz Tools website. She presents a not-uncommon, and costly, failure-to-back up scenario then describes her own system in some detail.

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